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Thread: Civ 5 does not start

  1. #1

    Civ 5 does not start

    I have an ASUS N73JQ, which as far as I can tell should be more than sufficient to run Civ 5. However, when I start the game, it asks me to choose between Directx 9 and Directx 10 & 11. I tried both, and each time I hit select the computer thought for a moment, and then...did nothing. Anyone know what I can do to fix this?

  2. #2
    Join Date
    Oct 2010
    Posts
    640
    If this is your unit,
    i7 740QM(1.73GHz) 17.3" 6GB Memory DDR3 1066 500GB HDD 7200rpm BD Combo NVIDIA GeForce GT 425M
    then your hardware should be fine.

    Make sure your drivers are updated..including windows update.

    I had the same issue (nothing happened after selecting directx version) after I downloaded a different game on Holy Steam.

    I fixed this by verifying integrity of game cache.

    Start Steam
    Go to 'games' in Library
    Right click Properties
    In the new Steam window, select Local Files
    Select "verify integrity of game cache"
    It should analyze and download anything missing
    When analysis/download completes, choose close/done
    Close Steam, reboot system..and retry game.

    -.-

  3. #3
    I just got this laptop a couple days ago - the drivers should be up to date already, right? And thanks - I'll give that a shot and post again whether it worked or not.

  4. #4
    Join Date
    Oct 2010
    Posts
    640
    Quote Originally Posted by Lethalstrike5 View Post
    I just got this laptop a couple days ago - the drivers should be up to date already, right? And thanks - I'll give that a shot and post again whether it worked or not.
    It is best to verify, and not assume, that the drivers/updates are current.

    Nice laptop by the way.

    I have the R780 Samsung i5M460cpu, W7HomePrem., 4GBram, HD5470w/1gig and runs large maps with AA off. Not a single crash...yet.

    -.-

  5. #5
    Join Date
    Dec 2010
    Posts
    6
    Hi,

    I have this same issue. Unfortunatly the verifing the game cache didn't resolve the issue. I just get this message after verifying "1 file failed to validate and will be reaquired. Steam then downloads something and says it is ready to play but upon trying that after closing the program and restarting I'm back to square one, it asks me to choose between Directx 9 and Directx 10 & 11 and nothing loads afte selecting either one.

    I've done the verifying game cache several times and every time it re-downloads but never actually works. I have the latest game drivers and directx versions installed as well.

  6. #6
    Join Date
    Dec 2010
    Posts
    6
    here is directx report from my comp:

    System Information
    ------------------
    Time of this report: 12/24/2010, 15:05:28
    Machine name: MIKE-VAIO
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
    Language: English (Regional Setting: English)
    System Manufacturer: Sony Corporation
    System Model: VGN-FW560F
    BIOS: BIOS Date: 05/09/08 11:12:06 Ver: 08.00.10
    Processor: Intel(R) Core(TM)2 Duo CPU P7450 @ 2.13GHz (2 CPUs), ~2.1GHz
    Memory: 6144MB RAM
    Available OS Memory: 6112MB RAM
    Page File: 5203MB used, 7016MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: 120 DPI (125 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7600.16385 32bit Unicode

    Display Devices
    ---------------
    Card name: ATI Mobility Radeon HD 4650
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI display adapter (0x9480)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_9480&SUBSYS_9035104D&REV_00
    Display Memory: 3303 MB
    Dedicated Memory: 504 MB
    Shared Memory: 2799 MB
    Current Mode: 1600 x 900 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: SNY06FA
    Native Mode: 1600 x 900(p) (59.999Hz)
    Output Type: Internal
    Driver Name: atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumd va,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.14.0010.0678 (English)
    Driver Version: 8.633.0.0
    DDI Version: 10.1
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 7/27/2009 15:22:18, 4059648 bytes

  7. #7
    Join Date
    Dec 2010
    Posts
    1
    Hi,

    I'm having the same problem, any help? Report below:

    ------------------
    System Information
    ------------------
    Time of this report: 12/28/2010, 21:02:17
    Machine name: GLEM-PC
    Operating System: Windows Vista™ Home Premium (6.0, Build 6000) (6000.vista_gdr.100218-0019)
    Language: English (Regional Setting: English)
    System Manufacturer: System manufacturer
    System Model: System Product Name
    BIOS: BIOS Date: 09/20/06 16:19:56 Ver: 08.00.12
    Processor: Intel(R) Pentium(R) D CPU 3.00GHz (2 CPUs), ~3.0GHz
    Memory: 1014MB RAM
    Page File: 1246MB used, 1245MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 10
    DX Setup Parameters: Not found
    DxDiag Version: 6.00.6000.16386 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) 946GZ Express Chipset Family
    Manufacturer: Intel Corporation
    Chip type: Intel(R) GMA 3000
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_2972&SUBSYS_823B1043&REV_02
    Display Memory: 251 MB
    Dedicated Memory: 0 MB
    Shared Memory: 251 MB
    Current Mode: 1280 x 960 (32 bit) (60Hz)
    Monitor: Generic PnP Monitor
    Driver Name: igdumd32.dll
    Driver Version: 7.14.0010.1437 (English)
    DDI Version: 9Ex
    Driver Attributes: Final Retail
    Driver Date/Size: 2/11/2008 18:36:08, 3301376 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-6A32-11CF-6E76-31A2A3C2CA35}
    Vendor ID: 0x8086
    Device ID: 0x2972
    SubSys ID: 0x823B1043
    Revision ID: 0x0002
    Revision ID: 0x0002
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    -------------
    Sound Devices
    -------------
    Description: Speakers (High Definition Audio Device)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0883&SUBSYS_1043E601& REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.00.5840.16387 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 11/2/2006 07:36:49, 235520 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Digital Output Device (SPDIF) (High Definition Audio Device)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0883&SUBSYS_1043E601& REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.00.5840.16387 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 11/2/2006 07:36:49, 235520 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x27CB
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    | Driver: usbhub.sys, 11/2/2006 08:55:21, 191488 bytes
    | Driver: usbd.sys, 11/2/2006 08:55:00, 5888 bytes

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + Standard PS/2 Keyboard
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | Driver: i8042prt.sys, 2/14/2008 17:30:13, 54784 bytes
    | Driver: kbdclass.sys, 2/14/2008 17:30:13, 35384 bytes
    |
    + Microsoft PS/2 Mouse
    | Matching Device ID: *pnp0f03
    | Service: i8042prt
    | Driver: i8042prt.sys, 2/14/2008 17:30:13, 54784 bytes
    | Driver: mouclass.sys, 2/14/2008 17:30:13, 34360 bytes
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    | Driver: termdd.sys, 11/2/2006 09:50:28, 50792 bytes
    | Driver: sermouse.sys, 2/14/2008 17:30:13, 19968 bytes
    | Driver: mouclass.sys, 2/14/2008 17:30:13, 34360 bytes

  8. #8
    Mcjitsu, your video driver is out of date, please update it

    davieg4, your video card is far below minimum, sorry.

    OP, please post your DXDIAG

  9. #9
    Join Date
    Jul 2010
    Posts
    1,724
    Make sure your firewall allows incoming and outgoing traffic to BOTH Steam and Civ V.

  10. #10
    How does a firewall setting, affect a non supported piece of hardware?

  11. #11
    Join Date
    Jul 2010
    Posts
    1,724
    Quote Originally Posted by QuantumTarantino View Post
    How does a firewall setting, affect a non supported piece of hardware?
    An improper firewall setting will doom any program to fail. It just may sneak in to work if the firewall is configured correctly. Then by using DX9 and reducing all video settings in Civ V to minimum and using Duel Map may just allow some enjoyment of the game.

    I believe most of the non-starts are related to improper firewall settings - not equipment or drivers. Plus, most folks configure just Steam or Civ V right but neglect the other. I did not notice firewall settings in the DXDIAG postings so far although I could have missed that.

  12. #12
    Believe it all you want.

    out of the hundreds of non starts reported here, none were caused by a firewall setting.

    Most have been caused by old drivers, or a program known to stop Civ5 from working (Spyware doctor/threatfire, is a huge one)

    There is NO way, a firewall, set to even BLOCK Civ5/Steam, will cause a launch to crash with no message

  13. #13
    Join Date
    Jul 2010
    Posts
    1,724
    Quantum,

    It certainly does not hurt to CHECK one's firewall settings. I disagree with you on that recommendation. Some firewalls can be configured to operate in stealth mode and give no messages.

  14. #14
    The Firewall may not give a message, but it will not cause an application to CLOSE without message

  15. #15
    Join Date
    Dec 2010
    Posts
    6
    Quote Originally Posted by QuantumTarantino View Post
    Mcjitsu, your video driver is out of date, please update it
    A major problem doing this. I have a Sony Viao and apparently, as i have learned this week, Sony prevents their VIAO customers from installing drivers they have not fully tested and approved. This includes the latest ATI driver update.The only way that i know of, other than doing an OS rehaul, to install the latest drivers from ATI is from the sony support site once sony has approved an released the drivers there.Downloading the drivers directly from ATI won't install, sony has somehow locked down their computers so that any driver update install will give you an error.

    Sony's reasoning is that there are no known issues with the originally installed drivers which are now over a year old. There obviously are known issues. I urge anyone here who is not able to run Civ5 because their computer manufacturer prevents their customers from updating drivers on their own to email and complain to the manufacturer to release the updated drivers or provide direction on how to bypass the lock on installing drivers downloaded outside of their own support sites.

    Here is a list of laptop manufacturers who prevent their customers from installing updated ATI drivers downloaded outside the manufacturers support site:
    Sony VIAO
    Toshiba
    Panasonic

    OYE!
    With all that being said is there any version of Civ5 that is compatible with my current drivers?
    It is kind of weird that i was able to play the demo but not the full version.

  16. #16
    Ugh, yes, youre right.
    I am disappointed in SONY, Toshiba et al. for this reason alone.

    i dont think any version will be "rock solid" on these drivers, but i you try cranking the gfx dows, it may help, sorry man

  17. #17
    Join Date
    Dec 2010
    Posts
    6
    Thanks, but what do you mean by, "cranking the gfx dows"?

  18. #18
    Join Date
    Dec 2010
    Posts
    5
    I had the same problem, in the steam library, right-click, properties, uncheck "Enable Steam comunity in game".

    http://forums.2kgames.com/showthread...39#post1314539

  19. #19
    Quote Originally Posted by mcJitsu View Post
    Thanks, but what do you mean by, "cranking the gfx dows"?
    dropping every setting to its lowest option

  20. #20
    Join Date
    Dec 2010
    Posts
    6
    Werty,
    My new hero, thanks man for some reason unchecking enable steam community in game worked.

    Quote Originally Posted by wertyscp View Post
    I had the same problem, in the steam library, right-click, properties, uncheck "Enable Steam comunity in game".

    http://forums.2kgames.com/showthread...39#post1314539

  21. #21
    Great find wertyscp

  22. #22
    Join Date
    Dec 2010
    Posts
    5
    I've also noticed that you only need to do this first time you start up the game, you can recheck it afterwards.

  23. #23
    ill add that to my list of strange fixes thanks

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