BioShock Troubleshooting Guide
BioShock series Support
BioShock Knowledge Base
BioShock - 2K Forums
BioShock 2 - 2K Forums
Software & Drivers
* NVIDIA Geforce / NVIDIA Notebook
* ATI Catalyst
* Intel Chipset Device Software
* Creative Sound Blaster
* Realtek HD Audio
Realtek HD Audio Troubleshooting
BioShock Knowledge Base Article 632
* If you are receiving a "This game is currently unavailable" error message when launching BioShock then try the solutions listed in this FAQ.
* If BioShock fails to launch after receiving the "Preparing To Launch Game . . ." Steam message, then try the solutions listed in this FAQ.
* Verify Game Cache if you experience other problems that could be related to a corrupt download.
Skipping Intro for BioShock series
* Add -nointro to the Launch Command in Steam.
* Locate Bioshock.ini and User.ini
C:\Documents and Settings\[Username]\Application Data\Bioshock
C:\Documents and Settings\[Username]\Application Data\Bioshock2
Windows Vista or Windows 7
Disabling Mouse Acceleration & Smoothing
In User.ini with Notepad Go to Edit>Replace and search for the two MOUSEX and MOUSEY acceleration speeds and change them from their default 2500 speed to 750 or any other value that feels comfortable. You will need to "Replace All" the following two lines since they repeat.
MouseX=IF_MOUSE_LOOK_ENABLED Count bXAxis | IF_MOUSE_LOOK_ENABLED Axis aMouseX Speed=2500.0
MouseY=IF_MOUSE_LOOK_ENABLED Count bYAxis | IF_MOUSE_LOOK_ENABLED Axis aMouseY Speed=2500.0
And the final step is to bind a key to disable Mouse Smoothing. In the 2K forums, someone suggested F10. I came up with a slightly more invisible way of doing this...
W=MoveForward | set Engine.PlayerInput MouseAccelThreshold 0.0 | set Engine.PlayerInput MouseSmoothingMode 0
Now as soon as you hit the forward key W your mouse is good to go, you don't have to do a separate key bind for it.
* BioShock Audio Guide
Optimize your system for the best BioShock audio experience!
* BioShock Tweak Guide
Tweak your system and game for the best BioShock experience!
* BioShock Game Guide & Walkthrough
Use this Game Guide and Walkthrough if you can't go it alone...
Last edited by AngelGraves13; 02-14-2010 at 04:01 AM.
- Updated Contact info for 2K
- Updated NVIDIA drivers section
- Updated ATI drivers section
- Added Start-Up section
- Added performance and reliability updates for Vista, some of which are not yet up on Windows Update.
- Added Mobile section for NVIDIA drivers by request
- Added a fix for "no sound" on Realtek HD Audio. Many thanks to TheSimpleSimon!
Last edited by AngelGraves13; 01-05-2008 at 02:47 PM.
>Go to Control Panel. Open Hardware & Sound and then Sound, or if you're >using Classic View, simply go to Sound. Right click in the box and >check "Show Disabled Devices" Enable "Stereo Mix" and you're ready to hear >BioShock.
I have the latest drivers from Realtek.
There is no box in Sound (Vista) to right click on. I have checked "show diasbled devices". There are three items in Sound Playbck panel: Speakers, Headphones, and Digitial Output Device. Please calrify.
I tried editing my user.ini file to use cheats as per a post on here.
It screwed up the file and makes the game crash at launch and deleting it and replacing just adds the same screwed up one.
You can see my problem here,
Could someone please email me an UNedited user.ini file?
I bought Bioshock for PC way back in November. I have been trying since then to get it running, including e-mails with requested files to secuROM and yourselves. I dont understand why I have yet to get a reply from anyone, Installation goes well until the download from SecuROM , when I get a message that there is a fault. That's it!
When am I going to get some support, and when are secuROM going to get their act together? As a Sony-owned company, they surely can't plead poverty! I am itching to get started at this game after this long wait, and so many wasted hours trying to find a resolution to the problem.
i normally find with tech help, u r better off ringing if u can bear paying 4 the call, the only co. not to get back 2 me or sort out a prob there and then is microsoft, but to be honest, that didnt surprise me as they r ****** *** ******* ***** ******* **** ********** ** *****k and dont care about the consumer
if u still dont get 1, ill do it 4 ya, psp me to let me kno 1 way or other
Originally Posted by 2hi2play
Any support info for us unwashed in the UK? Y'know. The small country where games are sold in exchange for what may as well be small gold bars. A country where the price of a game could feed an american family of four for a whole year.
They say that video games cause violence. That's wrong. It's lack of customer support that drives us over the edge
* Removed Vista updates and instructed users to install Service Pack 1.
* Removed version numbers for drivers. Links will direct you to latest available version for download.
Updated yet again.
* Realized I forgot to add the Intel Chipset Software Installation Utility, which is essential for Intel based motherboards to function correctly in Windows. Please install it if you haven't already.
"Skip Intro Videos
- Add -nointro to the launch command for BioShock."
How do i do that? Each time i do it in startup i get an error like can't save it there.
Right click on the shortcut to the game. Under target, add -nointro
Originally Posted by Dredgon
It should then look like this in target:
"C:\Program Files\2K Games\BioShock\Builds\Release\Bioshock.exe" -nointro
Originally Posted by AngelGraves13
* Added BioShock Knowledge Base at Take Two Support
* Added BioShock Support from 2K
* Replaced Realtek HD Audio solutions with official Knowledge Base article
Why do ya think that the trouble with the sound on Realtek HD is only on Windows Vista, huh? I've got XP n' I have the same problem. So, would you kindly give me the solution of that trouble? 'Cause I can't get full experience of this cool game
P.S. Greetings from Russia. Sorry< if ya manage to find some mistakes in my post! AND! The bears r feeling good after 10 litres of vodka - be sure of that
Bears and vodka lol classic.
I think the issue has to do with the "stereo mix" being disabled. Realtek seems to rely on that to play sound in some newer games. I think it must also be selected for recording too.
Yup, but I already have Stereo Mix enabled and the problem still exists. I've tried en\disablin' EAX or REVERB in in-game options, I also tried lowering Hardware Acceleration in dxdiag... Juz nothing happens(
Try one of the following:
(This only works in XP)
In the BioShock.ini, add a ; in front of AudioDevice=FMODAudio.FMODAudioSubsystem and add AudioDevice=D3DDrv.D3DAudioDevice under it.
It should look like this...
This has been suggested many times on these forums. Please try this and let us know if you have working sound in-game.
And make sure you have the latest Realtek drivers installed.
Some have also said that having OpenAL installed as well as the latest DirectX (March 2008) makes a difference. It's best to have everything up to date.
Okay... Changing the .ini file doesn't work -> the sound in BioShock simply disappears because of these operations with BioShock.ini.
Goin' to step 2: Downloading the latest DiectX n' OpenAL. Will let ya know.
Ok here's the problem my fellow droogs:
I have downloaded two .dll files to make this bloody game launch on Vista 64-bit and now it just admits to me "Bioshock has stopped working." RIGHT AFTER THE BLOOMING SPLASH LOGO SCREEN.
So I thought to myself "Hmm, maybe this has something to do with my drivers?" Lo and behold I went to the nVidia driver web page and downloaded the latest BETA driver. To my absolute non-amazingment, Bioshock has decided to not work... still...
Then, with my last ounce of sane consciousness I concluded that not I, but you, the readers may have the further patience and tech-savy knowhow required to solve my delemna.
So, if you know or may have any clues regarding the whereabouts of Bioshock's actual playability on my 64-bit system... please... TELL ME.
Regards, your humble narrator
Ale-... I mean... Zythyl.
I'm on Vista x64 Ultimate and BioShock runs fine.
I'm using the latest beta driver as of today 175.12 and the latest DirectX March 2008 with Service Pack 1.
Message in a bottle
Being new here I am not completely sure if this is the right place to put this message. I'll try it anyway:
So once I had a ASUS EN7900GS TOP/2DHT/256M and 1G of RAM. November 2007 i could play the demo quite nicely (crashed only 1 time). But because of a small ‘lag’ problem I guessed it would be better to upgrade before playing the game, so I did.
But the horror that followed.....
What is the problem?
Game freezes after 5 – 20 secs of playing, the last image is undistorted.
The sound continues somewhat longer for +/- 10 secs ending up in a stuttering noise (which mixes quite nicely with the Portishead song “Machine gun” ) .
Game can't be shut down, requiring a Hard Reset.
And upon restart all game settings are lost.
Where is the problem happening?
At the start of the game, right after the plane crash, going to the surface of the water. Sometimes I stay in, sometimes I get to see the surface and I’m able to swim towards the lighthouse (not too far ofcourse).
What version of the game ?
DVD Retail release version
Patched to latest version 1.1 (worldwide version)
I run the game with the disc
I tried the initial v1.0 too. Crashed too.
What platform (PC / Xbox360)
PC / XP SP2 (32 bit)
These are my specs:
CPU: Core 2 Duo processor E6600 2.40 4M 1066 MHz LGA775
Windows Version: XP Home Edition (5.1, Build 2600) SP2 - all latest patches
Memory: Corsair 2048MB XMS2-6400, DDR2 800 MHz
DirectX Version : 9.0c (latest patches march 2008)
xDiag Version: 5.03.2600.2180 32bit Unicode
Graphics Card : ASUS EN8800GTS/HTDP 512M DDR3
GC Memory: 512mb
GC Drivers : Latest Forceware version 169.21 (6.14.0011.6921)
Sound Card Name: Realtek HD Audio output (on motherboard) =
Realtek ALC882M 8-channel CODEC
SC Driver: Realtek Audio Driver V188.8.131.5247
Motherboard: Asus MB P5W DH Deluxe/Intel975S ICH7R Green Asus
Harddrives: 80Gb Western Digital S-ATA 7200rpm
250Gb Western Digital S-ATA300 16Mb 7200rpm
What have I tried with the game:
Well basically everything I've seen on this forum:
- · Update video, audio, motherboard drivers to latest version (incl. BIOS). The Windows maintenance is good. I do not have any problems with any other games or programs, this problem is limited to Bioshock.
- · Set screen refresh rate at 60 Hz (and back again as it didn’t help)
- · Enabled Stereo Mixing
- · Set extra virtual memory on the drive where Bioshock is installed
- · Installed Visual C++ 2008
- · Installed OpenAL
- · Installed DirectX v9.0 (march 2008)
- · Updated the Default.ini and Bioshock.ini file to:
- · Disabled EAX and Use Reverb (every time, and as it required a restart, irritating)
- · Tried changing the max number of sounds under FMOD in the default.ini file to 64 and changed the max streams to 4. This was the best as this time I even made it to the lighthouse (with a freeze every 2 secs in between). Afterwards tried it with max sounds at 32 and max streams at 2 as well. But this time it died early in the water .
- · Disabled all graphical options to low (and tried it on a very high resolution too)
- · Disabled all startup items via msconfig (and set them back again after failing).
- · “Re-Installed the game.
- Although Visual C++ 2008 was installed, Bioshock joyfully installed Visual C++ 2005 as well. After de-installing the 2005 version I got the message “The program cannot be started because the configuration of the program is not right. Reinstalling can solve this problem
- · Used the –Dx9 prefix, though I knew, having XP, that was stupid.
- · I tried the game in Windowed mode: Now the experience changed (tried it with different resolutions): Some seconds after the planecrash, the screen turned purple, brownish, into stuttered figures or into any artform it liked (all freezed). The sounds continued a long as I liked it to continue, without a stutter.
- · Tried the game with adding it to Data Execution Prevention.
- · Tried putting off all non-Microsoft Codecs (Fraunhofer, Indeo Tsssoft etc). This time there was a freeze, no stutter, and miraculously this time with Escape I could get away and kill the program. Windows gave in a pop-up the message that “the atkdisp wasn’t functioning anymore” appeared.
- · Checked the registry, and found the file msacm.l3acm had a normal value of C:\Windows\System32\l3codeca.acm.
- · In between I deleted the BioShock Folder in the Documents and Settings/Your Folder/Application Data folder
- · I uninstalled the game, downloaded the demo again and installed it. Quess what, this time the demo had the same problems as the game itself (as stated above, 5 months ago it played more or less ok).
Some of my software: Antivirus Norton 2007, Zonealarm Pro, WMP,
Real alternative - Media Player Classic (removed for testing purposes),
Winamp, No Gomplayer, VLC player or K-lite Codec pack or whatsoever.
Codecs: DivX Pro codec (removed for testing purposes), DivX play bundle 6.2
No Gomplayer, VLC player or K-lite Codec pack or whatsoever.
Having done all this I realised, well, I am special, but I ain’t a specialist.
So guess this is my message in a bottle. If some specialist may find it, I could use some help.......
What worked for me
I am running Windows Vista Ultimate x64, 8gbRam, Quadcore 2.4ghz, raid 1 configuration, nvidia nforce 780i motherboard, realtek 5.1 audio...
Bioshock was freezing on me when I first launched it from Steam, and would not load more than 100MB or so into memory. I tried a number of things, such as turning off AV, restarting, reinstalling, verifying files, but the thing that worked (and made the most sense to me in the end) is updating the Visual C++ API on your comptuer.
Microsoft Visual C++ 2008 Redistributable Package (x64) or (x86)
The key thing here is that I installed 2008 and then uninstalled the 2005 that comes with the game. I have not had any problems since then.
Obviously not a panacea, but something to try. I also realize that I might be repeating what someone else said, but it's better that it's in two places than one.
Thxs for the advice executeddisaster. But unfortunately that is something that I tried already.
Originally Posted by executedisaster
In the mean time I have completely reinstalled my pc, installed all newest drivers (with starting up etc.), installed all necessary extra's for the game(incl Visual C++ 2008), no other programs. And guess what, the game still crashed at the same spot
But at least now I know it isn't about other software I installed in the past.
All in all I have been busy for 3 or 4 complete days to try and have this game running. I decided that until (possibly) another patch this game was not meant for me.
But I DO appreciate the reply !
I didn't realize this was such a popular game.
Anyway...let me get to it.
AMD Turion64 x2 2.00 GHZ
ATI Radeon, but I updated it to the hotfix
Windows Vista Home Premium 32-bit
2.00 GB RAM
Bioshock 1.1 the retail version.
Direct X 10
Ok so anyway, I get the movie in the VERY beginning his BS about saying he's destined and blah blah blah...
So then my first problem was that when you crash and you're in the ocean well I had no sound AND my graphics only showed water on the screen and random fire, and then it black outs and comes back...I've updated EVERYTHING that you guys have put on here. Updated Direct X, ATI, My processor...and like I said the graphics are like broken glass, that's the best way to describe it...so what do I do? Reinstall? Burn this game? Or cry to no end? I meet the minimum specs...
ok, so I just realized something which I hope doesn't bite me in the ass, I read the minimum specs over on my box which I got the game from. (Retail of course). But, the only problem that I have is that it wants an ATI Radion 1300 or higher, and mine is a 1200 so is this a der der der moment for me or can this be corrected? Because either way I'm out of 80 friggin dollars so please help me Anyone........
Get yourself a new video card like an EVGA 8800 GTS (they're real cheap now). You can grab one for like $200 or less and you'll be set to game for another 2 years.
Originally Posted by Kairu Urayasan
is that possible to do even with a laptop? I seem to have this knack for putting myself into corners and not being able to find my way out of them...As far as I know my graphics card is integrated...I'm so sorry I had hope that my problem could be fixed, because I had seen the beginning movie and was also able to fix the sound...everything is fine except the gameplay graphics...to me, it's like it's messing a codec. But. Hardware tells the truth all the time.
Hmmm....I don't know. I'm guessing no, but contact your laptop manufacturer.
Originally Posted by Kairu Urayasan
* Simplified Guide
* Consolidated Drivers section
* Added "Sound Blaster Gaming: BioShock Audio Guide" Article from Creative
* Updated link to DirectX Redist End-User Runtimes
Last edited by AngelGraves13; 06-18-2008 at 01:31 AM.
I've found out a tweak to make mouse movement super responsive without that crappy drugged feeling.
Open up bioshock.ini and find these two options:
There are two, one for D3D9 renderer and one for D3D10 renderer.
Just change both to FALSE if not sure.
Now go and play. It's like i'm playing some other game. No more stuttering laggy movement. Fluid like i'm playing Q3A or UT99 on todays PC...
For Asus Video Card Owners
As a helpful hint to anyone using an Asus video card and WindowsXP:
If you have the <sarcasm>wonderful</sarcasm> "OSD Game Face" program installed on your machine - REMOVE IT!
All of my Bioshock video problems, along with a myriad of other blue-screenings in other unrelated programs, simply disappeared when I removed Game Face from my machine which has an Asus EN8600GT card installed on it.
First make sure you have the latest driver package from Asus for your card and that you know where it is ... because ... in order to remove Game Face, you need to go to "Add/Remove Programs" and "Remove" it. Simple, yes? Until after it is successfully uninstalled and you discover that Game Face was hooked into every freaking Asus driver on your machine and that your display is now limited to a default VGA 640x480 16 colors! Surprise! You don't want to be surfing the web looking for Asus drivers in 640x480x16 if you can avoid it.
After removing Game Face, reinstall the latest video drivers for your card WITHOUT installing Game Face and see if that doesn't clear up your Bioshock video problems. It fixed mine.
Now if the sounds just didn't make the game crash ...
I have the steam version and vista 64 i have tried all the tricks that you are saying but game crashes always in medical pavillion when loading the map ,
i have the game for 2 days since then i got stacked to medical pavillion theres no way to load this map i payed for this game 59$ and you saying that nobody knows why this happening? And please tell me how can i take a refund of my money back please from paypal? and steam I never had with other games problems its first time in my life i have seen such a case to pay so much money and dont get the game to work LOL any other suggestions welcome and as i have seen in your forums this game has no support at all becasue people trying discuss via forums to find a solution and theres no solution or somebody to talk to.I m really dissapointed
plz help me
when the instalation is done and its time for the serial code it wont work what can i do i just bought a new computer can that be the problem or does anyone now where i can get a new serial code on the internet
Bioshock crash on level 2
on nepture's bounty after i load save game and i met superior mole the screen turns black and the games crash to the desktop.
i have athlon xp 2400+
1 gb ram
ati radeon 1650 pro
windows xp service pack 3
Still Cannot get this game to work. It crashes at any point (hacking, vending machines just playing normally). Visual is fine at crash, sound is looping at crash.
Vista Ultimate (64)
gfx: xfx geforce gtx 260 (driver version: 184.108.40.20613)
core 2 quo Quad core q9550 @ 2.83Ghz
mb: Asus Striker 2 Extreme. (bios updated recently)
sound: supremefx 2 (standard with above mb). (drivers updated today)
Have tried the following:
1) turning off all programs and processes running in the back ground. No help
2) Placing the icon on desktop to run in compatibility mode (xp sp2). with direct x 9 forced. No help.
3) turned off tablet PC optional components
4) played with the settings in game. No help.
5) tried playing in windowed mode as suggested by someone in here. No help.
6) tried skipping the intro with nointro string attached to shortcut target. No help.
I do really have a problem tweaking to get a game to run but this is ridiculous.
Any suggestions as to how to get this (what appears to be) awesome game to work.