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Thread: Official BioShock Infinite: Industrial Revolution Information Thread and F.A.Q.

  1. #201
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    Quote Originally Posted by NothingLikeFish View Post
    I am also sadly having problems with the code for IR. I just got off the phone with a BestBuy Employee and said that the codes have either not been sent to them by you guys or I will get it when the game comes out. I highly doubt that you guys will send the codes when it comes out so I just wanted to ask if you guys haven't sent the codes to all retailers, or they are just bull****ting me and don't know anything about it. Can you clear this up Ratana?
    How long ago did you purchase it? The thread has several replies from others who ordered from Best Buy, and they all said it took about 2-3 business days for their codes to be sent out. Some people did call customer service sooner than that and had codes sent to them in less time.

  2. #202
    Quote Originally Posted by japester View Post
    How long ago did you purchase it? The thread has several replies from others who ordered from Best Buy, and they all said it took about 2-3 business days for their codes to be sent out. Some people did call customer service sooner than that and had codes sent to them in less time.
    I ordered it 4 days ago. If it takes business days then I guess I can see the delay but when I called they said they hadn't receive the codes from Irrational yet. Thanks for the help though.

  3. #203
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    Quote Originally Posted by Bill Penna View Post
    Today I saw that Target had their pre-order cards out for Bioshock Infinite, so for $1 I bought one.

    The card expressly states that with the purchase of the card comes access to IR, but there are a whole slew of problems.

    For starters, the directions on the back of the card say to go to www.ameriward.com, which is apparently not even a website that exists. It says to go to this nonexistent website and then put in a code. The code is 10 digits long, so it won't work on the IR website because that requires a 16 digit code.

    I just would like to know if I wasted my $1 and if there is anything that can be done.

    Thanks,
    Bill
    I am having this same problem. I have tried calling Target.com who had no clue what I was talking about and referred me back to the store that I purchased it from who said to try in a couple of days. Thankfully it was only $1, but I still feel slighted that I am not goingt to get to play the game.

    Thae card states that you need to go to WWW. Ameriward.com to enter the bonus code. On said site, it has the Target logo and asks what type of bonus code you have. The only choice is "Gaming" but when you click on it, it takes you to a blank page. I have tried 3 separate browsers with the same results. Can anyone help clear this up?

  4. #204
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    Smile Walmart finally sent the code :)

    Quote Originally Posted by ig.ratana View Post
    This is defintiley not the case. I'll make sure this gets cleared up with Wal-Mart.
    I finally received my email with the code. It looks like whatever you did worked. Thank you so much for clearing this up. I hope other Walmart shoppers get their code soon. I should have just stuck with Amazon and ordered the PS3 version along with the Xbox 360 version. I got my Amazon code just one day after my order was placed.

    Thanks again!!

  5. #205
    Hey Everyone,

    I live in Ontario Canada, I pre ordered my copy of the Ultimate Songbird Edition through Futureshop online (not my first choice buying it from FS, woulda loved to get it from EB but PS3 copies were sold out everywhere else) and I never received my code to enter Industrial Revolution. I tried contacting 2k games support through email but I haven't got a reply on there for 2+ days so I'm just wondering if anyone can do anything here? I can send screenshots of the purchase if needed. Thanks very much for your help!
    Last edited by kittcoldfire; 01-09-2013 at 12:56 PM. Reason: clarifying some info

  6. #206
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    Quote Originally Posted by kittcoldfire View Post
    Hey Everyone,

    I live in Ontario Canada, I pre ordered my copy of the Ultimate Songbird Edition through Futureshop online (not my first choice buying it from FS, woulda loved to get it from EB but PS3 copies were sold out everywhere else) and I never received my code to enter Industrial Revolution. I tried contacting 2k games support through email but I haven't got a reply on there for 2+ days so I'm just wondering if anyone can do anything here? I can send screenshots of the purchase if needed. Thanks very much for your help!
    Hi kittcoldfire, have you tried contacting FS customer service? Please let me if they were able to assist you with this. Thanks.

  7. #207
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    Quote Originally Posted by ig.ratana View Post
    Hello everyone!....
    Hi ig.ratana, I have a question about the pre-order of Bioshock Infinite: Limited Edition.
    I live in Italy and today I went in a GameStop store in my city to pre-order Bioshock Infinite. I bought the Limited Edition for PC (69,99 ) but I didn't receive any code for "Industrial Revolution" content. I know that pre-ordering the game from retailers I can access to this bonus. Can I have some information from you?
    Greetings

  8. #208
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    Apologies if this has been asked and I just missed it, but is there a way for multiple people in the same household to play Industrial Revolution without having to purchase separate copies of the game?

    My wife and I both played and loved BioShock and BioShock 2, and will both be playing Infinite. Since we'll both be playing on the same console under our respective profiles, we're only buying the one copy of the game, and therefore only got one code.

    Is there any provision for this, which I assume has to be a pretty common scenario?

    Thanks in advance for any insight.

  9. #209
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    This isn't an official answer, WHO, but so far the info we've been given points to one primary playthrough for Industrial Revolution. Your spouse can replay the puzzles, but the choices made by whomever played first will stand. Irrational did this to make the choices matter. So, for example, if you play it first and give all your support to the Founders, neither you nor she can then replay it from scratch and choose the Vox. At least, that's how I understand it.

    But puzzles can be replayed as often as you want.

  10. #210
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    Thanks for the reply, japester. That's consistent with what I've read elsewhere. I wonder, though, whether the game will open up to everyone once the game's released, to allow people to acquire the in-game benefits of an initial playthrough.

  11. #211
    I really hope in hindsight someone realizes the tag line of Pre-Order and Play TODAY was a very very bad idea.

    I just ordered from the irrational store itself today and no sign of the code for IR.

    Not a big deal but when you say TODAY and your customer pays good money, and your auto emailer is instant. Whats the hold up?

  12. #212
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    Quote Originally Posted by Drac View Post
    I really hope in hindsight someone realizes the tag line of Pre-Order and Play TODAY was a very very bad idea.

    I just ordered from the irrational store itself today and no sign of the code for IR.

    Not a big deal but when you say TODAY and your customer pays good money, and your auto emailer is instant. Whats the hold up?
    I'm having the same issue and agree 100%. The website should not say "Instantly play BioShock Infinite:
    Industrial Revolution online today!" unless the code is attached to your receipt or sent in another email with your receipt email. I've been checking my email for several hours. You would think if you ordered it directly through the Irrational store, it would be the fastest way to get the code..

  13. #213
    Jae G, Jan 14 15:14 (PST):
    Hello,

    You shall receive your code for Industrial Revolution in a separate email very soon.

    Please let us know if you do not receive the code within the next couple of business days.

    These usually get sent out in a bulk email distribution list.

    Thank you,
    2K Support

  14. #214
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    I purchased the premium edition on 1/8 and have not yet received the code from GameStop (USA).
    I emailed their support and received this reply: "For instructions on how to redeem your code please go to GameStop.com/code and locate the title you pre ordered. From there select the system that you pre ordered the game for."

    There was more but the rest (including the code) was irrelevant since the page specified has no Bioshock Infinite item in the drop-down box at the top of the page where I'm first supposed to locate the title I pre-ordered.

    I'm on the phone, on hold right now, waiting for their phone support team but I've had enough: over 20 minutes on hold!
    I'm hanging up and will be cancelling my pre-order with GameStop if you guys cannot somehow assist.

  15. #215
    Quote Originally Posted by ig.ratana View Post
    Hi kittcoldfire, have you tried contacting FS customer service? Please let me if they were able to assist you with this. Thanks.
    Hey there, FS is giving me the run around, this is from their customer service

    "Hi Phil,

    We have received your request for the DLC code from your order #######. We have confirmed the DLC code for Bioshock Infinite will be e-mail by manufacturer. We do not have an eta on when the codes will be sent. You may want to contact the manufacturer for an eta on the codes.

    We apologize for any inconvenience this may have caused you."

    Which doesn't make sense since this isn't DLC and ends when the game comes out doesn't it? Please help!

  16. #216
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    *Update* It's taking GameStop about 1-2 days to send out pre-order codes. Please let us know if you receive it. Thanks for your patience!

  17. #217
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    Quote Originally Posted by Glendas557 View Post
    *Update* It's taking GameStop about 1-2 days to send out pre-order codes. Please let us know if you receive it. Thanks for your patience!
    Quote Originally Posted by MisterShark View Post
    I purchased the premium edition on 1/8 and have not yet received the code from GameStop (USA).
    I emailed their support and received this reply: "For instructions on how to redeem your code please go to GameStop.com/code and locate the title you pre ordered. From there select the system that you pre ordered the game for."

    There was more but the rest (including the code) was irrelevant since the page specified has no Bioshock Infinite item in the drop-down box at the top of the page where I'm first supposed to locate the title I pre-ordered.

    I'm on the phone, on hold right now, waiting for their phone support team but I've had enough: over 20 minutes on hold!
    I'm hanging up and will be cancelling my pre-order with GameStop if you guys cannot somehow assist.
    Someone at GameStop's customer service knew what to tell me the second time around (after I replied to the first clueless advice that was given by another customer disservice rep): I've been playing it and am stuck on a particular board

  18. #218
    over 50 hours and still no code for IR on my order direct from Irrational Games... so silly.

  19. #219
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    Quote Originally Posted by Drac View Post
    over 50 hours and still no code for IR on my order direct from Irrational Games... so silly.
    This is what I received yesterday as a reply after messaging them.


    "Jared H, Jan 15 12:56 (PST):
    Hi A Kraner,

    Thank you for contacting 2K Games Support.

    If you can provide me with a copy of your order receipt I'd be more than happy to pass a code along to you.

    Cheers,

    Jared H
    Technical Support Specialist"


    In my initial message I included my order# and apparently that wasn't good enough, I had to actually copy and paste my receipt which makes no sense. Sent the receipt and they got back to me a couple hours later with a code. I understand the chance of miscommunication between 2k and vendors like Amazon or Gamestop, but when its directly from the Irrational store there's really no excuse.

  20. #220
    Thanks for the post, almost makes me feel worse tho, because my Customer service person told me to just wait, I've reopened the ticket and I continue to wait and wait and wait.

    EDIT:

    just received my code about 59 hours after purchase.
    Last edited by Drac; 01-16-2013 at 05:44 PM.

  21. #221
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    Quote Originally Posted by Drac View Post
    Thanks for the post, almost makes me feel worse tho, because my Customer service person told me to just wait, I've reopened the ticket and I continue to wait and wait and wait.

    EDIT:

    just received my code about 59 hours after purchase.
    Yeah, sorry about that. I also just received the bulk email with another code. The whole thing is a mess.

  22. #222
    Quote Originally Posted by kittcoldfire View Post
    Hey there, FS is giving me the run around, this is from their customer service

    "Hi Phil,

    We have received your request for the DLC code from your order #######. We have confirmed the DLC code for Bioshock Infinite will be e-mail by manufacturer. We do not have an eta on when the codes will be sent. You may want to contact the manufacturer for an eta on the codes.

    We apologize for any inconvenience this may have caused you."

    Which doesn't make sense since this isn't DLC and ends when the game comes out doesn't it? Please help!
    I'm on the phone again with Futureshop Customer Service, and again they're telling me that the manufacturer will send the codes not Futureshop, can someone please help me with this?

  23. #223
    Hello, i have ordered the "Bioshock Infinite GAME Exclusive Songbird Edition" for PC and i have yet to receive an email with the actual pre-order code in it. I received an email from them which i assume was suppose to contain the code but it had this:

    "You can now enjoy: Bioshock Infinite Industrial Revolution Code
    Activation code: *Blank Space* "

    i followed the trouble shooting guide for people who have 'lost their code' and i received another email this time it says: "Activation code: Not Available"

    I have contacted customer support via email and i am still awaiting a reply,i was just wondering if anyone else was having similar problems when ordering from GAME.co.uk, and was also wondering if anyone has any ideas on the sorts of waiting times to get this code, i Pre-Ordered on 13/1/2013 at 18:59 if that's at all relevant.



    Update: i received a code for it early this morning,
    turns out spamming Game with emails about a code will get your emails answered ^.^ (eventually)
    Last edited by SummerRampage; 01-21-2013 at 07:48 AM.

  24. #224
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    Is Industrial Revolution only going to be available before Infinite releases, or will people who buy a new copy of the game get an access code?

  25. #225
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    no preorder code, what should i do?

    I preordered from EB games Canada 2 days ago and still haven't gotten my preorder code

  26. #226
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    Quote Originally Posted by SummerRampage View Post
    Hello, i have ordered the "Bioshock Infinite GAME Exclusive Songbird Edition" for PC and i have yet to receive an email with the actual pre-order code in it. I received an email from them which i assume was suppose to contain the code but it had this:

    "You can now enjoy: Bioshock Infinite Industrial Revolution Code
    Activation code: *Blank Space* "

    i followed the trouble shooting guide for people who have 'lost their code' and i received another email this time it says: "Activation code: Not Available"

    I have contacted customer support via email and i am still awaiting a reply,i was just wondering if anyone else was having similar problems when ordering from GAME.co.uk, and was also wondering if anyone has any ideas on the sorts of waiting times to get this code, i Pre-Ordered on 13/1/2013 at 18:59 if that's at all relevant.



    Update: i received a code for it early this morning,
    turns out spamming Game with emails about a code will get your emails answered ^.^ (eventually)
    I have the exact same problem except that I have never received my code. I ordered on the 10th of January, 2013 and have had replies from GAME customer service telling me I'll receive my email shortly with the code. It has been two weeks now. I have sent several emails requesting help, but I'm getting no where and am now not even getting a response back from GAME. Could irrational please put some pressure on GAME to resolve this? This whole industrial revolution code issue seems to be a very common problem.

  27. #227
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    Quote Originally Posted by D0C70RWH0 View Post
    Is Industrial Revolution only going to be available before Infinite releases, or will people who buy a new copy of the game get an access code?
    Hi D0C70RWH0, that is correct. Since Industrial Revolution is a pre-order bonus, you'll need to place an order prior to the release of BioShock Infinite in order to receive an access code.

  28. #228
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    Quote Originally Posted by ed26io View Post
    I preordered from EB games Canada 2 days ago and still haven't gotten my preorder code
    It typically takes EB Games 2-3 business days to get the code to you. You should contact their customer support if you don't see anything by the end of the week.

  29. #229
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    Quote Originally Posted by sympodius View Post
    I have the exact same problem except that I have never received my code. I ordered on the 10th of January, 2013 and have had replies from GAME customer service telling me I'll receive my email shortly with the code. It has been two weeks now. I have sent several emails requesting help, but I'm getting no where and am now not even getting a response back from GAME. Could irrational please put some pressure on GAME to resolve this? This whole industrial revolution code issue seems to be a very common problem.
    Hi sympodius, please check your inbox for some helpful information.

  30. #230
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    I was wondering if there was an expiry date for these codes?

    This includes the access code for Industrial Revolution, the reward(s) code from Industrial Revolution that will be sent near/on release date, other specific retailer pre-order bonuses (Gamestop / Best Buy), cd-key to activate Bioshock: Infinite on Steam, and the premium edition bonus content?

    Crazy this may seem but I was thinking about holding off on redeeming more codes/keys till I get a better PC since I got the PC Version....

  31. #231
    I pre-ordered Bioshock Infinite through a Gamestop shop but did not receive a code for Industrial Revolution :/ They only asked for phone number, not e-mail, so is it still possible to receive the code? a reply would be great, also the website for Industrial Revolution does not include Ireland as a country of choice, why is this? :\

  32. #232
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    Quote Originally Posted by Eoin Eamonn Kelly View Post
    I pre-ordered Bioshock Infinite through a Gamestop shop but did not receive a code for Industrial Revolution :/ They only asked for phone number, not e-mail, so is it still possible to receive the code? a reply would be great, also the website for Industrial Revolution does not include Ireland as a country of choice, why is this? :\
    Eoin did you book it in the shop? You should have gotten a Bioshock Infinite card with a part that you scratch off to give you your code. Did you ask for the pre order code in the shop?

    I noticed that too, I had to choose the UK as country of choice!
    Last edited by Leeloo; 01-25-2013 at 03:12 PM. Reason: added extra

  33. #233
    No i didn't ask for the code, i forgot to. if i go back to the shop, will i receive the code? or should i wait for the games release? and thanks for clearing it up about country of choice! lol

  34. #234
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    Yeah just go back in and ask them for it, they had to go looking for mine and eventually found them out in the back..get it now before the game so you can get puzzling and unlock the in game stuff

  35. #235
    ok great thanks ill post a reply when i get the code :3 this forum is pretty good

  36. #236
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    I want to order the Songbird edition but it is sold out many places I look...can anyone other than other fans verify if it is still for sale for any console (ps3 preferably) anywhere? I don't want to run into the problem some people have with pre-ordering and then being told on release date that it is out of stock.

  37. #237
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    Try Best Buy, last I checked it was available there, Malice.

    Edit: Actually I checked right now and instead of getting the option to pre-order it said "COMING SOON"; however, I'm not sure if that's because I already purchased it or not.

    It seems you'll have to buy the 360 or PC version if you want the Collector's Edition):

  38. #238
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    Thank you for the reply. I will give them a try. I am finding them available for pre-order at different places but realized some of them do not take down the pre-order option when they have sold their limit.

  39. #239
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    Also, there's a site, newegg.com, which has it, but I can't really account for its reliability or legitimacy.

  40. #240
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    I do appreciate the reply but that is why I would like someone "official" to let us know if any are available. Some retailers online do not remove the "pre-order" option when they have sold their limit.

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