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Thread: FAQ: Basic Tech Troubleshooting

  1. #1
    Join Date
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    FAQ: Basic Tech Troubleshooting

    Official 2K statement:

    "We are aware some players have experienced performance issues while playing XCOM 2, and we are looking into them and gathering more information from users. We want everyone to have the best experience possible, and will continue supporting the title with upcoming patches."

    Before you post about a potential performance issue, please consult this troubleshooting guide for some simple tips that may mitigate your issue.

    · Performance issues

    · Ensure you have updated display drivers
    - XCOM 2 runs best with the latest AMD or NVidia drivers. Please visit the AMD (http://support.amd.com/en-us/download) or NVIdia (http://www.nvidia.com/Download/index.aspx) support pages to ensure your graphic drivers are up to date.

    · Check that your hardware meets or exceeds the Min Spec required to play XCOM
    - http://forums.2k.com/showthread.php?...m-requirements

    · Are you using a laptop with a dedicated graphics card as opposed to the integrated graphics chip?
    - Ensure that your system is utilizing the dedicated graphics card and not the integrated one.

    · Try turning down Graphic Options/Presets
    - In Options/Graphics change the preset from High to Medium or Medium to Low.

    · Try turning down Anti-Aliasing
    - Many systems will have performance issues when running at high anti-aliasing settings such as MSAA 8x or MSAA 4x. Try lowering this and seeing if it helps performance.

    · Uninstall any User Created Mods
    - User created mods may not guarantee a stable high performance experience. Disable any installed mods and see if the performance issues still occur.


    · Game Not installing
    · Try Verifying your local cache
    - Right Click on XCOM 2 in the Steam Library
    - Select Properties
    - Select the Local Files tab
    - Click Verify Local Cache

    · Delete Local Content and Reinstall
    - Right Click on XCOM 2 in the Steam Library
    - Select Delete Local Content
    - Once done, Click Install and reinstall

    · Crashing on launch
    · Try Verifying your local cache
    - Right Click on XCOM 2 in the Steam Library
    - Select Properties
    - Select the Local Files tab
    - Click Verify Local Cache

    · Delete Local Content and Reinstall
    - Right Click on XCOM 2 in the Steam Library
    - Select Delete Local Content
    - Once done, Click Install and reinstall

    · User not running with admin privileges – This creates an issue as the game does attempt to write out a profile in the mydocs folder and if you don’t have admin privs that would be a problem.
    - With Steam running, go to the executable (i.e. C:\Program Files (x86)\SteamApps\common\XCOM 2\Binaries\Win64)
    - Right click on XCom2.exe
    - Select ‘run as administrator’

    · Resolution being set to 0x0 – Saw an instance in forums where users had the game trying to launch in resolution 0x0 for some reason. The below would try and force it to a usable resolution.
    - Right click on XCom2 in the Steam Library
    - Select Properties
    - Click the “Set Launch Options” button
    - Type -Windowed -SizeX=1280 -SizeY=720 into the box and hit OK
    - Try and launch the game.

    · Delete the configs and cached shaders folders and Verify Local Cache -
    - Verify your game cache. Even if done before, do it again.
    - Delete the Documents\My Games\XCom2\Config directory (where the settings are saved )
    - Delete the Documents\My Games\XCom2\CookedPCConsole Directory ( where the shader caches that are made during the game are stored )
    - Verify your game cache
    - Try and run again

    · Reinstall DirectX
    - In your Steam folder for the game you’re having trouble with, there will be typically be a DirectX setup package.
    · Example file path: C:\Program Files\Steam\steamapps\common\XCOM 2\ _CommonRedist\DirectX\Jun2010
    - Find and run DXSETUP.exe
    - Reboot the computer (mandatory)

    · Getting an Application Error (0xc000007b) or other (0xc00…) error – Try Reinstalling VC Redists
    - Navigate to your game’s steam folder – there will be two Vcredist folders.
    - C:\Program Files\Steam\steamapps\common\XCOM 2 \ _CommonRedist\vcredist\2012
    - C:\Program Files\Steam\steamapps\common\XCOM 2 \ _CommonRedist\vcredist\2013
    - Find and Run vcredist_x86.exe in both folders
    - Find and Run vcredist_x64.exe in both folders
    - Should the files already be installed, you will be prompted to either ‘uninstall’ or ‘repair’. Choose ‘repair’.
    - Reboot the computer (mandatory)

    · Reinstall Microsoft .NET
    - Navigate to your game’s steam folder – there will be a DotNet folder.
    - C:\Program Files\Steam\steamapps\common\XCOM 2 \ _CommonRedist\DotNet\4.5.1
    - Find and Run NDP451-KB2872776-x86-x64-AllOS-ENU.exe
    - Should the file already be installed, you will be prompted to either ‘uninstall’ or ‘repair’. Choose ‘repair’.
    - Reboot the computer (mandatory)

    · Check if you have a controller plugged in
    - Some users have reported crashing when a USB controller is plugged in. Try disconnecting it and relaunch.

    · Uninstall any User Created Mods
    - User created mods may not guarantee a stable high performance experience. Disable any installed mods and see if the stability issues still occur.

    · Overclocking
    - If you’re overclocking turn it down. The real-time game calculations (AI placement, visibility, destruction, etc.) push the system really hard, and you may be having heat or power issues.

    · Virus Scanners
    - If you’re experiencing long load times or extreme hitches, disable your virus scanner(s) for the Steam install directory, particularly the CookedPCConsole directory.

    · Defrag
    - If you’re experiencing hitches or long load times, make sure your disk, and particularly the CookedPCConsole directory, is defragged. Fragmentation can increase loading times and streaming textures, and can even cause crashes.
    - Also, please ensure that your disk hardware isn’t having problems by checking the event logs and performing a disk health check.

    · Crashing On Launch
    - If you had been playing the game successfully and you start crashing on launch, you may be having problems loading your last set of saves.
    - Move your most recent saves from the Documents/my games/XCom2/XomGame/SaveData directory to somewhere safe and see if you can launch.

    - It’s also possible your profile has been corrupted. Delete profile.bin from the Documents/…/SaveData directory.

    - Finally, it is possible that your settings have gotten re-configured. Try deleting the Documents/…/Config directory and try to restart.

    · If you are unusually crash-prone
    - You may be having general systems health issues. Check your event logs, run diagnostics, check that your memory is good (there are utilities or it can usually be checked from the BIOS POST).
    - Dying video cards and old/bad drivers are a particular problem here.

    - Also, ensure you do not have a non-Steam Controller plugged in. Some users have reported crashing when a USB controller is plugged in. Try disconnecting and relaunch.

    - Some users with USB tethering setups are experiencing severe hitches.


    · Laptop Power
    - We have seen issues with some laptops where trying to run unplugged completely kills performance. Please ensure you’re running at High Performance.

    · Memory
    - If you have a 4 gig system, it is possible that if we are leaking memory that we are causing your system to thrash memory to the swap file.
    - This can happen if you play for a long time, and in particular, it seems with some mods.

    - We haven’t seen leaks of this sort, and it may be completely dependent on mods. On the performance tab in task manager, check how much the memory task manager says it’s using for the process, and for your system at large. If the memory graph is near your system limit, and if the available/free numbers are low, you may be thrashing to the system page table.

    · Screen Resolution
    - If you’re trying to run at 4K resolutions, you need a graphics card whose benchmarks are 4X the minimum or recommended specs to get similar performance.

    · Ensuring a 64-bit OS
    - For some players, Geforce Experience was downloading 32bit drivers instead of 64bit ones. The game was built for 64-bit only, so this may have to be manually changed.
    Last edited by Hinkle2K; 04-06-2016 at 06:20 AM.

    Community Manager and Social Media - Firaxis Games at 2K
    @davehinkle

  2. #2
    Quote Originally Posted by Hinkle2K View Post
    - User created mods may not guarantee a stable high performance experience. Disable any installed mods and see if the stability issues still occur.
    May I suggest this as a general rule for any bug reporting, not just performance? Quite a few mods can cause unexpected behavior (e.g. increasing squad size, removing certain limits, etc.).

  3. #3
    Join Date
    Sep 2014
    Location
    San Francisco, CA
    Posts
    90
    I've edited the above post with more troubleshooting tips. Please give it a look if you're experiencing issues.

    Community Manager and Social Media - Firaxis Games at 2K
    @davehinkle

  4. I am trying to change the resolution as per the description above but it's not working. Is there something else I need to take care besides what is written above? Please suggest...

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